Refund policy
Return & Refund Policy
Solepico | United States
30-Day Return Policy
Solepico accepts eligible return requests within 30 days of delivery.
For a change-of-mind return, items must be:
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Unused
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In their original packaging
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Returned with all included components
How to Request a Return
To start a return request, contact Solepico support within 30 days of receiving your order.
Please include your order number, the product you wish to return, and the reason for your request.
Our support team will provide the applicable return instructions and return address. Please contact us before sending an item back.
Return Shipping Costs
Change-of-Mind Returns
Customers are responsible for return shipping costs when returning an eligible product due to a change of mind.
Damaged or Incorrect Products
If an item arrives damaged or you receive the wrong product, Solepico will cover the applicable return shipping cost and offer a refund or replacement.
Damaged or Incorrect Orders
Please contact our support team with your order number and a description of the issue.
Where possible, include photos of the product and packaging to help us review the issue and arrange an appropriate resolution.
Refund Processing
Once a returned product has been received, inspected, and approved, we will process the refund within 5–10 business days.
Refunds are issued to the original payment method. The time required for funds to appear in your account may also depend on your bank or payment provider.
Items that do not meet the change-of-mind return requirements may not be eligible for a refund. This does not limit rights available under applicable law.
Contact Us
For questions about returns, replacements, or refunds, please contact Solepico support.